Alerts people do not mute

Ranges from real history, one owner per alert and quiet hours. What we changed after our own team muted every alert in a week.

Start with the question

Before anyone opens a dashboard, write down the question in one sentence and who will act on the answer. Most disagreements about numbers are disagreements about the question.

Write the rule down

A metric is a rule plus a source. When the rule lives in one place, with an owner and a version, the same number shows up on every dashboard, in every report and in the board pack.

What we do at Sinclair

We keep a short list of certified metrics, review changes like code, and send one report every Monday. Everything else is exploration, and exploration is allowed to be messy.

If you want the template we use for metric definitions, reply to any of our emails and we will send it over.